ASD Pool Supply ships most products via
UPS ground and USPS standard mail. When ASD Pool Supply offers free shipping on purchased products ASD Pool Supply reserves the right to ship the product by the shipper of their choice. We do use other carriers depending
on the item. Most shipments are received 10 – 14 business
days after the sale is placed. The time frame does vary
however depending on the time of the year.
If the buyer chooses UPS shipments can be made using
other means other than UPS ground. Please keep in mind
that 3-Day means 3 business days, 2-Day means 2 business
days, and Next-Day means next business day. The delivery
times are from when the item is shipped not when the
order is placed. Allow up to 48 hours from the order
date for your order to be processed and shipped.
Shipping to PO Boxes:
We cannot ship to a PO Box. Please make sure you
ship to a physical address so we can get your order
shipped out right away.
Shipping to a Military (APO, FPO)
We cannot ship to an APO/FPO address.
Most consumers are unfamiliar with the process of
receiving shipments from common carriers. To ensure
immediate enjoyment of our products, here are a few
guidelines to follow.
When the carrier arrives you will have to:
Sign a receiving bill – also known as a Bill of
Lading. This serves as documentation that the order has
been received. This also serves as notice that the
shipment has arrived complete and in good condition. It
is your responsibility to take notice of any damage to
the packaging however obvious or minor and document that
on your receiving bill. The receiving bill also
indicates how many pieces you will be receiving. Make
sure you have the same number of items listed on that
bill. If you do not have a matching count, this must be
documented on the receiving bill. Packing lists are
attached to every shipment.
If freight damage is apparent, you must open the
packaging in the presence of the carrier to examine the
product. If you find that the product is damaged, this
is the time at which you can refuse your shipment.
Consumers have the right to refuse damaged shipments!
When you refuse your shipment you must notify us that
you have refused the shipment due to damage.
If signing for a shortage, notify the company from which
you originally placed your order. A trace can be put on
the missing item and most are recovered quickly.
With the proper documentation of damage/shortage on your
receiving bill replacement orders can be expedited.
Thank you in advance for your cooperation.
ASD Pool Supply can ship overseas. Please
contact us via email
Or call call us at 1-800-910-2938 during regular
business hours Mon-Fri 9:00AM. – 6:00PM CST. We want to
ensure that you get the best for your dollar.
Duties and Taxes
Duties and taxes on international orders will be
assessed by local officials and billed to you
separately. Please contact your customs office for
information on duties, taxes and restricted items.
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