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Trouble Shooting
- Trouble Shooting
-
Before
performing any troubleshooting
maintenance procedures on your
Aquabot, it should be disconnected
from the power supply (transformer) and
the Power Supply should be
unplugged
from the electrical outlet
to
prevent the possibility of personal
injury or damage to the Aquabot.
- Does Not Clean
Entire Pool (Misses Areas) or Does Not
Climb Walls
- Your
Aquabot is designed to clean the
pool many times over within a
recommended 7-hour cleaning cycle by
cleaning one section at a time in a
systematic pattern (note that some
models come equipped with internal
7-hour automatic shut-off timers). If
large portions of the pool are missed,
then please check the following:
- 1a.
Make sure that the Floating Handle is
locked diagonally across the top of your
Aquabot’s body.
- 1b.Shake
the Handle. Listen for the presence of
water within it. The Handle should be
lightweight and airtight without water
in it.
Note: When at the waterline your
Aquabot should have a portion of
its Scrubbing Brushes out of the water.
Should your Aquabot not make it
to the waterline during its cleaning
cycle then the Aquabot will be
unable to move left or right at the
waterline. Then it will be unable to
reach and clean all areas of the
swimming pool and may remain in one or
two sections while missing others. If an
obstruction is impeding left/right
movement refer to Step# 5 below.
- 2.
Clean the Filter Bag thoroughly so
that the fine particles of dirt that get
trapped within the fibers of the Filter
Bag are removed. To test if the Filter
Bag is inhibiting the Aquabot’s
performance simply remove the Filter Bag
and operate the cleaner without it. If
the Aquabot then pumps water
strongly, and climbs the walls properly,
the Bag most likely requires a thorough
cleaning.
- 3.
Be sure that the Power Supply is located
in the center of one of the long sides
of the pool. This will allow optimum use
of the Aquabot’s Floating Cable’s
length. Make sure that the Floating
Cable is untangled and spread out on the
surface of the water.
4. Check that the Pump Motor is
operating. .- 5.
Remove obstructions from your pool.
Objects protruding from walls may impede
the left/right movement of your
Aquabot when it is at the
waterline causing the cleaner to remain
in one or two sections while missing
others. For
optimal performance, it is recommended
to remove objects from the pool walls
when operating your Aquabot. If
some
objects, such as ladders, can not be
removed during your Aquabot’s
cleaning cycle, place the Aquabot
in each of the
‘separate’ portions of the pool allowing
each portion separate 7-hour cleaning
cycles. In this case place the Power
Supply
at the farthest points of the pool
during each cleaning cycle.
- 6.
Check that the Drive Belts and Drive
Tracks are properly aligned and are
taut. Adjust or replace if necessary.
- 7.
Check for excessive wear of the
Scrubbing Brushes and replace if
necessary. Note: Rubber Brushes begin to
stiffen in water less than 70 F which
lessens their ability to climb pool
walls.
- 8.
You may need to add Floatation. Your
Aquabot needs to properly climb the
walls and to move left or right
scrubbing
the waterline in order to properly clean
the entire pool.
- 9.
Check the surface of your pool walls. In
rare instances (e.g., new pools) the
pool walls may naturally be slippery and
require manual cleaning/brushing first.
If algae has accumulated in your pool
and there is a slick green or clear
layer
along the base of the walls, this
impedes the climbing ability of your
Aquabot. We suggest you “Shock” your
pool*, and
then manually brush and vacuum the dead
algae from all surfaces to “waste” (not
through the main filter) to remove the
bulk of the algae from the pool.
- If you
use your Aquabot to remove the
dead algae be aware that the Filter Bag
may clog quickly, requiring several
cleaning cycles and thorough Filter Bag
cleanings. NOTE: Your Aquabot’s Brushes
will become covered with algae.
Thoroughly clean them to ensure traction
for future use.
- *IMPORTANT: When shocking your pool
water, remove your Aquabot from the
water for at least 24 hours to allow
proper
dilution before returning the cleaner to
the pool. Otherwise premature
discoloration and wear of plastic and
rubber
components will occur.
10. If you use a non-chlorine
solution (i.e. Baquacil) to clean your
pool a clear slick film may form along
your pool’s
walls impeding the
Aquabot’s ability to climb. We suggest maintaining
225 to 300 parts per million of Calcium
Hardener
in your pool water to combat the film
built-up.
- 11.
If your pool is irregular in shape (T,
L, freeform) or has large swim out areas
your Aquabot may not be able to
properly negotiate coming out of or
entering all pool areas in a standard
7-hour cleaning cycle. To ensure
cleaning of all areas, we suggest
placing the Aquabot in each of
the ‘separate’ areas of the pool
allowing each area a 7-hour cleaning
cycle.
- Back To Top
....
-
-
My Aquabot Moves But Does Not Pick Up Dirt And
Debris
- 1.
Check the operation of the Pump Motor.
While the Aquabot is in the pool,
and with the Power Supply switched on,
hold the cleaner by its Floating Handle.
Water should gush from the Outlet Top.
If there is no water flow, or if it
appears weak proceed to Step # 2.
- 2.
Turn off the Power Supply, remove the Aquabot from the pool, and unplug it
from the Power Supply.
- 3.
Using a screwdriver, remove the screws
that secure the Outlet Top to the body
and inspect the Propeller for clogs,
hair or other debris which may keep it
from spinning freely. If it appears to
be frozen and no debris is blocking its
movement, or if the Propeller moves
freely when spun manually but not when
the Aquabot is turned on, or if
the propeller is loose and wobbles when
spun manually, continue to the bottom of
the page.
- 4.
If the Pump is operating properly
replace the Outlet Top. Be careful not
to over tighten and “strip” the screws,
then
proceed to Step #5.
- 5.
Clean the Filter Bag thoroughly so
that the fine particles of dirt that get
trapped within the fibers of the Filter
Bag are removed.
- 6.
Check the Intake Valve Flaps on the
underside of your unit. The Flaps should
move freely to open and close. Clean and
free the Valve Flaps if necessary.
- Back To
Top ....
-
-
Pumps Water, But Aquabot Does Not Move Or Moves Slowly
- Remove
the Aquabot from the pool and
place it upside down (on a non-abrasive
surface so that it won’t become
scratched or scuffed) and unplug it from
the Power Supply.
- 1.
Check for and remove any debris such as
hair, string, or leaves that may be
obstructing the free movement of the
Drive Pulley, Drive Belts, or Drive
Tracks.
- 2.
Check that the Drive Belts and Drive
Tracks are properly aligned and are
taut. Adjust or replace if necessary.
- Then,
plug the Aquabot into the Power
Supply and turn it on outside the water,
allowing it to run a maximum of 1 minute
to check the following:
- 3.
Check that the Drive Pulley is turning.
If it is not, grip one Wheel Tube with
both hands and rotate it forward and
reverse to see if the Drive Motor, to
which the Drive Pulley is connected,
loosens and begins to operate correctly.
- If you
have checked all of the options offered
for your technical issue and the problem
has not been corrected then please
contact our Customer Service Department
at 1-800-910-2938.
- Back To
Top ....
-
-
Floating
Cable Gets Wrapped Around or Sucked Into
The Aquabot
- Floating Cable - Ensure that the
Floating Cable is untangled and spread
out on top of the water, allowing enough
cable for your Aquabot to reach
all areas of the pool without
restriction and without placing
excessive amounts of Floating Cable in
the pool. For best results, place the
Power Supply half way across the length
of the pool and alternate its point of
entry with each use.
- - If
the pool is irregular in shape and has
large swim-out areas (e.g. “L”, “T”,
etc.) then it is suggested to begin a
cleaning cycle within each swim-out area
to ensure these areas are covered. You
may even restrict the Floating Cable
length so that the Aquabot is
allowed to clean only within each
desired area.
- Should
the Floating Cable continue to get
tangled in or around the cleaner,
contact our Customer Service Department
at 1-800-910-2938.
- Back To
Top ....
- Unit Falls Or Flips
Backwards Off Walls Or Stairs
- Check
the operation of the Pump Motor,
Floating Handle or Remove Floatation. If
this situation persists please contact
our Customer Service Department at
1-800-910-2938.
- Back To
Top ...
- Debris Comes
Out Of The Aquabot When Removing It From
Pool (Bottom Lid Does Not Close
Properly)
- Filter
Bag -Ensure that the Filter Bag is
properly mounted on the “W” Bag Support
Frame. Filter Bag’s small Label on the
elastic edge should be at the center of
either long side of the Bottom Lid
Assembly plastic. Stretch the elastic
bottom over each Wire and slide the
Filter Bag down until the Filter Bag
reaches the Bottom Lid plastic. At that
point the Filter Bag’s elastic bottom
should be stretched over the plastic
lips of the Bottom Lid, and will hold
the Filter Bag in place. Press down on
top of the Filter Bag where each of the
4 “U”-shaped slots on the Wire Frame are
located. This will pull the Filter Bag
corners into the corners of the Wire
Frame. Insert the Bottom Lid into the
bottom of the Aquabot. Be sure
that the Filter Bag’s fabric is not
interfering with the locking of the Lock
Tabs.
- Lock
Tabs -Check that the Lock Tabs are not
warped. They should be straight and
aligned with the Aquabot’s body.
- Intake
Valves - Check that the Intake Valve
Flaps on the underside of your Aquabot (in the Bottom Lid ) move
freely to open and close. Clean Flaps if
necessary.
- Back To
Top ....
-
-
- Does Not Pump
Water Or Move Or Power Supply Does Not
Turn On
- It is
unlikely that both Motors are
experiencing mechanical problems. In
most cases the issue lies with something
that is hindering the flow of
electricity from the electrical outlet
to the Power Supply or through the
Floating Cable to the Aquabot
itself. To locate and resolve where
electrical flow is being hindered check
the following.
- Electrical Outlet & Connections - Make
sure that the Power Supply is firmly
plugged into a grounded electrical
outlet which has power. To test the
outlet, plug in another electrical
instrument that you know works to the
outlet.
- Check
that the Floating Cable is securely
plugged into the Power Supply.
- Power
Supply
- -
Check that the Power Supply button is
pressed upwards to the “ON” position.
Note: Some models have a
Reset (Safety) Switch, which must be
pressed each time you press the “ON”
button.
- Switch the Power Supply “Off” and “On”
several times, allowing approximately 30
seconds between each
“ON” and “OFF”. Remember, if your
Aquabot comes equipped with a Reset
Switch it must be pressed each time
after pressing the “ON” button.
- Unplug the Power Supply from the
electrical outlet. Check that the Fuse
in the Power Supply’s Fuse Holder
appears operational. If the Fuse appears
burned out, then replace it with a 5 AMP
SLOW BLOW Fuse. Please note that there
are various Power Supply model types and
the location of the Fuse may be in
either the front or the back of your
Power Supply.
- - Use
a cotton swab to dry all sides of the
Fuse and Fuse Holder (inside and out).
Cable Assemblies - With the Power Supply
unplugged, check the Power Cable and the
Floating Cable for cuts or damage. If
you detect damage to either Cable,
please contact our Customer Service
Department at 1-800-910-2938.
- Back To
Top ....
- Power Supply
Appears To Shut Off Before Completing A
Cleaning Cycle
- 1.
If you have an Aquabot (which
does not have a timer) or an Aquabot
Turbo Remote Control or Aquabot
Turbo Solo
Remote Control (which have internal 7
hour timers) unplug the Power Supply and
check the Fuse. If the Fuse appears
burned out, then replace it with a 5 AMP
SLOW BLOW Fuse. If the Fuse is intact,
please contact our Customer Service
Department at 1-800-910-2938.
- 2.
If you have an Aquabot Turbo
(with an adjustable timer), or an Aquabot Plus Remote Control or
Aquabot Ultra
(with external timer), check to make
sure that the timer is set for the
desired cleaning cycle. If the cleaning
cycle is correct then check the Fuse.
- Back To
Top ..
-
- Does Not Sink Or
Floats Away From Wall
- Release Air Trapped in The Aquabot’s
Body
Check the Floating Handle
Remove Floatation
Clean the Filter Bag
- Back To
Top ...
-
- Makes Loud
Noises
- Gurgling
- Your
Aquabot may make gurgling noises
when at the waterline because it is
climbing a little too high on the pool
wall. There are two Intake Valves on the
underside (Bottom Lid) of your Aquabot.
When at the waterline, one of the Intake
Valves may be partially or entirely out
of water and taking in air. This will
not affect the water cooled motors that
are located within your Aquabot for the
second Intake Valve is completely
submersed and taking in sufficient water
to keep the motors cool. Important: This
condition poses no danger to your
Aquabot as long as it eventually
reverses direction and climbs down the
wall on its own. There are two things
you can do so that the Aquabot
does not climb as high:
- 1.
The Filter Bag - Allow your Filter Bag
to continue to trap debris and particles
until your Aquabot no longer climbs as
high at the waterline and its top Intake
Valve begins to submerse and the noise
lessens. Remember: It is important that
your cleaner climbs and reaches the
waterline and has a portion of its
scrubbing brushes out of the water, and
that it moves left and right to cover
the entire pool during its cleaning
cycle.
- 2.
Floatation - If you have previously
added any (combination) of the 3
floatation devices into your new Aquabot: “H-Float” or two “Side
Pocket Floats” to assist its buoyancy,
it is suggested that you remove the
devices one-by-one until proper buoyancy
is restored and the noise has lessened.
- Squeaking
- The Aquabot is built from plastic,
rubber and stainless steel components
which may squeak as the cleaner
operates.
Apply non-water soluble grease or oil to
component contact points [ie. where the
Wheel Tube meets the Side Plate, where
the Drive Pulley meets the Bushing,
etc.] to assure the smooth movement of
these parts and reduce squeaking.
- Grinding or Clicking
- Check
Drive Belts and Drive Tracks for proper
tension and alignment. Adjust or replace
if necessary.
- Back To
Top ...
-
Climbs To
Waterline Then Moves Left When Floating
Handle Is Locked In One Direction,
Gets Stuck on ladders, main drains,
return fittings, lights, stairs or in
corners
- Aquabots have a one inch clearance
between the floor and its underside. The
Brushes enable the Aquabot to
climb over obstacles like raised main
drains, return filters, lights, and
pop-up, in-floor systems, and to climb
up stairs in most pools. But, in some
cases, the size or convex surface of
some of these obstacles (i.e. lights,
main drains) are too great and stop the
Aquabot from moving forward or reverse
by catching on the underside of the
cleaner. If your Aquabot gets stuck we
suggest you check the following:
- Ladders, Return Fittings, Lane Hooks,
Lighting Fixtures
Objects protruding from walls may impede
the left/right movement of your Aquabot when it is at the waterline.
For optimal performance, it is
recommended to remove objects from the
pool walls when operating your Aquabot.
The greater the number of objects on the
pool walls, the greater the difficulty
the Aquabot will have covering
the entire pool. One object (i.e.
ladder) in pool may affect the overall
cleaning cycle of your cleaner to a
minor extent. Two or more objects in the
pool positioned either directly opposite
one another, or diagonally across from
one another, will restrict your Aquabot to primarily clean only one
section of the pool on one side of the
objects during its cleaning cycle. If
these objects can not be removed then
place the Aquabot in each of the
‘separate’ areas of the pool, allowing
each a separate 7-hour cleaning cycle.
It is best to place your Aquabot at the farthest points of the pool at
the beginning of each cleaning cycle.
- Main
Drains - Contact us for a main drain
guard, which will prevent your Aquabot from
becoming stuck on the Main Drain .
Return Fittings - Contact your us for
return fittings of the same diameter as
your current fittings, yet with smalle |
